Privacy Policy

We as Flying Laundry are committed to protect our customer's privacy and handling the data with care. By using our services, you agree to the collection and use of information in accordance with our privacy policy.

The Privacy policy showcases the type of personal information that we collect, how we use it, and the measure we take to ensure it is secure.

We collect various types of information to provide and improve our services, including:

A. Personal Data

Personal data is information that identifies you directly or indirectly, such as:

• Identification Information — Full name, username, or similar information.
• Contact Information — Email address, phone number, billing and delivery address.
• Payment Information — Credit/debit card details, payment history, and other payment-related records.

B. Technical and Usage Data

• Device Information — IP address, browser type, version, and operating system.
• Usage Data — Details like pages visited, time spent on our website, and usage of our features.
• Location Data — We may collect your physical location to offer location-based services.

C. Cookies

Flying Laundry uses cookies to improve your browsing experience. You may choose to disable cookies via your browser settings.

Flying Laundry uses your personal data for various purposes, which includes the following:

A. Service Delivery

• To process and deliver your orders, communicate with you regarding your orders, and to manage payments.
• To manage your account, including order history, delivery preference, and customer service interactions.

B. Service Improvement and Analytics

• To analyse and improve the performance of our services, website, and mobile application.
• To conduct research and development to upgrade and enhance our services and features.

C. Marketing and Promotions

Flying Laundry sends you promotional emails, offers, social media communication, messages about offers, and updates about our services.

D. Legal Compliance and Protection

We may process your data to comply with legal obligations, such as:

• Responding to government requests or court orders.
• Preventing fraud, illegal activities, or violations of our terms and conditions.
• Enforcing our legal rights, including the collection of debts.

Flying Laundry will never sell or lease your personal data to third parties. However, we may share your data with trusted partners and third parties to ensure smooth operation of our services, such as:

A. Service Providers

We share your information with external companies to help us with essential operations, such as:

• Payment Processor — Secure third-party providers handle your payment details.
• Delivery Partners — Your address and contact details are shared with delivery partners.
• IT Service Providers — We use cloud-based servers and IT infrastructure providers to store and manage data securely.

B. Legal and Regulatory Compliance

Flying Laundry may disclose your personal information to third parties if we believe such action is necessary to:

• Comply with applicable law, regulatory requirements, or legal process.
• Protect our rights or property, or the safety of our customers or third parties.

C. Business Transfer

In the event of a merger, acquisition, or sale of Flying Laundry's assets, your data may be transferred as part of that transaction. We will ensure that your privacy rights are protected during such transfers.

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or destruction. However, no online transmission or storage system is entirely secure. While we put our best efforts to secure your personal data, we cannot guarantee its absolute security.

Flying Laundry retains your personal data for as long as required to fulfil the purpose of our services as mentioned in this privacy policy, such as:

• As long as you are in relation with our services.
• As required by law (for example — for tax or any legal obligation).
• Until deletion is requested by the customer.

Customers have several rights regarding their personal data. Under Access and Correction, you as a customer can request a copy of the personal data we hold about you, and you may request correction if the data is incorrect or incomplete.

Customers may request deletion of their data if and when they are no longer associated with the services provided by Flying Laundry.

Flying Laundry's website or mobile application may contain links to third party websites, such as payment gateways or social media platforms. These websites may have their own privacy policies and Flying Laundry holds no responsibility for the personal data handled further by these third parties.

We recommend reviewing their privacy policy before sharing any personal details.

Our services are not intended for children under the age of 16. Flying Laundry does not knowingly collect any personal data from children. If we learn that we have unknowingly collected personal data from children below the age of 16, we will delete it immediately.

The information provided above is subject to alteration at any time without prior notice. The Company shall not be held liable for any resulting losses. We recommend reviewing this policy at regular intervals.

If you have any concerns, questions, or requests regarding Flying Laundry's privacy policy, you may contact us at: